These terms cover the use of this website, the table you book with us and the enquiry you send through the form. They are written plainly on purpose.
01Who we are
Shish Meze is a Turkish restaurant and bar at 2 Berther Road, Hornchurch, Essex RM11 3HS. In these terms, "we", "us" and "our" mean Shish Meze, and "you" means anyone using this website or booking a table with us.
You can reach us on 01708 475858 or at info@shishmeze.com. We are open every day from midday until 11pm.
02Using this website
You are welcome to browse this site, read our menus and get in touch. We ask only that you use it honestly: do not try to break into it, overload it, scrape it, or use it to send anything unlawful, abusive or misleading.
We keep the site available as best we can, but we do not promise it will always be online or free of faults. We may change, suspend or withdraw any part of it without notice.
04Reservations
Tables are booked through SevenRooms, by phone, or in person. When you book online you are using SevenRooms, and their own terms and privacy notice apply to that booking alongside ours.
Holding your table
Please arrive on time. We hold a booked table for 15 minutes past the reserved time. After that we may need to release it, and where the restaurant is full we may not be able to seat you.
Tables are sometimes booked for a set length of time when we are busy. If that applies to your booking, we will tell you when you reserve.
Larger parties and deposits
For larger parties, typically eight guests or more, we may ask for a deposit or card details to hold the booking, and we may ask you to choose from a set menu in advance. Where we do, we will tell you the amount and the conditions before you confirm, and those are the ones that apply.
Changes, cancellations and no-shows
Plans change, and we would rather know. Please give us as much notice as you can, and at least 24 hours for a larger party, so the table can go to someone else.
We only charge for a cancellation or a no-show where a deposit or card guarantee was taken and the charge was set out to you at the time of booking. We will never charge you an amount you were not told about in advance.
In short: no surprise charges. If nothing was taken and nothing was stated when you booked, nothing is owed.
In the restaurant
We are a licensed premises. We will ask for proof of age before serving alcohol where there is any doubt, and we may refuse service where we are required to, or where behaviour is putting our guests or our team at risk.
05Allergens and dietary requirements
Please tell us before you order. Our kitchen handles nuts, sesame, dairy, gluten, eggs, fish and other allergens, and dishes are prepared in shared spaces on a shared charcoal mangal. We take every care, but we cannot guarantee that any dish is entirely free from a given allergen.
Allergen information for every dish is available in the restaurant. Ask your server or call us on 01708 475858 before you visit and we will talk it through.
06The enquiry form
The form on our home page sends your name, email, phone number and message to us by email so we can reply. Please do not use it for anything urgent, for a same-day booking, or to send us card details or other sensitive information. For anything time-critical, call us.
What we do with those details is set out in our Privacy Notice.
07Links and embedded content
This site links out to SevenRooms for bookings and to our Instagram, and the gallery shows our latest Instagram posts. Those services are run by other companies under their own terms and privacy notices. We do not control them and we are not responsible for their content.
08Words and pictures
The photography, film, text, logo and design on this site belong to us or to the photographers and designers who made them for us. You are welcome to share a link to any page. Please do not copy, reuse or republish the material itself without asking us first.
If you would like to use one of our images, write to info@shishmeze.com. We usually say yes.
09Our responsibility to you
We are responsible for loss you suffer because we failed to use reasonable care and skill, where that loss was a foreseeable result of our failure. We are not responsible for loss that was not foreseeable, or for business losses, since this site is provided for personal use.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for food that is unsafe, or for anything else that cannot be limited under the law of England and Wales. Your rights as a consumer stand whatever these terms say.
10Changes to these terms
We may update these terms from time to time. The version on this page is the one that applies, and the date at the top tells you when it last changed.
11Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.
Ask us
Call 01708 475858 or write to info@shishmeze.com. We would rather answer a question than leave you guessing.